We made this decision early, its very simple, we will only deliver our service through our Channel Partners. We know our role is to evolve the service and make our Channel Partners exciting and compelling.
This is where we change gear, we can, and will, integrate into any environment that makes you more successful. Our platform is designed to work with the most prominent cloud based services.
Out of the box we integrate with over 30 of the most popular software systems used in business today, including Skype for business & Salesforce.
Our developers are veterans, they are based in the UK and they know what’s wrong and how to put it right, our partners drive them and they listen then they build.
We have a mantra, if it makes sense we do it. We mean what we say, we want our partners to flourish and take full advantage of all the flexibility on offer from Telency.
Not only are we already ultra-competitive and our T&C’s are amongst the fairest you will ever find, add into that that we will want our partners to own the relationship and contracts you can write your own ending.
Right out of the blocks we have a robust full-featured Cloud PBX. We know our Channel Partners are going to want more, we’re banking on it! That’s where the API will come into play.
Telency has evolved from a rich heritage, delivering complex solutions to the international carrier community for over 30 years. Telency is leveraging that knowledge and experience to build a European cloud telephony service exclusively for the Channel.
All the bases are covered; we have an effective Ordering & Provisioning Portal and a feature rich hosted PBX. We offer all the latest endpoints you would expect to see, including Polycom & Snom.
Make external PSTN calls from your desktop Skype PC application and share presence from your Telency Cloud Desk with your Skype Account
Telency supports integration to a range of globally established cross-vertical CRM and DB applications, we support Screen Pop, Contact Pop, Contact Searching & Click to Dial
Telency connects to the most popular cloud communication ecosystems, but when you find opportunities outside ‘the norm’ we are frequently able to use our native API to create ‘one off’ integrations allowing you to deliver great services to your customers.
Due to our heritage and how we have been delivering services to carriers, we have included some powerful features into our standard ‘Cloud desk’ services you might not expect like: Wrap Up, Queuing, Softphones & Call Recording.
We are constantly developing new services, as we speak we have a powerful Contact Centre in our Labs with WebRTC baked right into the service, expect to see this rolled out this year.