26, Feb 2019
You are probably familiar with Cloud Desk, Telency's range of Carrier-Grade Cloud Telephony services that are provided exclusively to the UK channel market.
I am writing to introduce you to Cloud Connect, an exciting new contact centre offering. Cloud Connect is a cloud-based contact centre solution that integrates with our Cloud Desk PBX seats, meaning that your customers can take advantage of Cloud Connect's advanced IVR call routing, wall board and reporting capabilities whilst maintaining communications with non-contact centre internal telephony users.
We know resellers like you are always on the lookout to improve ways to maximise profit with the white label services you deliver to your customers, the constant message we are hearing is that partners are trying to be the number one choice for their customers to improve service levels and that profitability is a constant challenge with the commoditisation of communications services in the market.
Most partners know that there are CCaaS (contact centre as a service) technologies that can definitely help their customers, but some feel that they're perhaps unqualified to enter that market and take advantage of the revenue potential and customer advantages they could deliver.
You would be right to assume that the contact centre space has historically been densely populated by "specialists" who have sold their expensive and complex solutions to your customers, but our first-generation pure cloud contact centre software could change that forever.