Offer your customers a fully integrated Cloud Contact Centre solution today with Cloud Connect from Telency

26, Feb 2019

You are probably familiar with Cloud Desk, Telency's range of Carrier-Grade Cloud Telephony services that are provided exclusively to the UK channel market.

I am writing to introduce you to Cloud Connect, an exciting new contact centre offering. Cloud Connect is a cloud-based contact centre solution that integrates with our Cloud Desk PBX seats, meaning that your customers can take advantage of Cloud Connect's advanced IVR call routing, wall board and reporting capabilities whilst maintaining communications with non-contact centre internal telephony users.

We know resellers like you are always on the lookout to improve ways to maximise profit with the white label services you deliver to your customers, the constant message we are hearing is that partners are trying to be the number one choice for their customers to improve service levels and that profitability is a constant challenge with the commoditisation of communications services in the market.

Most partners know that there are CCaaS (contact centre as a service) technologies that can definitely help their customers, but some feel that they're perhaps unqualified to enter that market and take advantage of the revenue potential and customer advantages they could deliver.

You would be right to assume that the contact centre space has historically been densely populated by "specialists" who have sold their expensive and complex solutions to your customers, but our first-generation pure cloud contact centre software could change that forever.

With Cloud Connect, your customers are able to:

  • Define their own IVR call flow - allowing calls to be distributed to the right person faster, with fewer call transfers, reducing wasted time and customer frustration.
  • Understand how calls are being handled – are calls being routed to the right person first time? Do you have the right mix of people available to handle calls? How many people are giving up before their calls are answered?
  • Meet regulatory requirements – have call auditable recordings of verbal contract agreements
  • Understand the customer's journey with you – take advantage of an internal CRM system without the cost of a dedicated CRM

As a channel partner, there are many reasons why you should add Cloud Connect to your portfolio and sell it to your customers. These include:

  • Increased margin – boost your revenue by at least 4x for each contact centre seat you sell
  • Long term revenue – once a contact centre is installed, you can expect 5+ years of revenue
  • opportunities – many customers will want you to assist with call flow design and configuration
  • Upsell – in addition to handling voice calls, Cloud Connect can be enhanced to provide a full omnichannel experience
  • Bringing you closer to your customers – deploying a contact centre brings you closer to your customer, allowing you to uncover opportunities to sell other solutions

I believe that this is an exciting proposition which is worth further discussion. If you agree, please let me know and we can schedule a time to talk and demonstrate the Cloud Connect service to you.

Add a fully integrated Cloud Contact Centre solution to your portfolio with Cloud Connect from Telency - For an informal chat or demo please book a time here in our calendar.